Technical Support

Last Updated: May 10, 2026

If you need help with the app, this page explains how to contact support and what details to include so we can assist you faster.

1. Contact Support

Email: lin2k@live.com

2. What to Include

• App version and build number
• Device model and iOS version
• A short description of the issue
• Steps to reproduce the issue
• Screenshots or screen recording (if available)

3. Common Issues

• Cannot access videos: Check Photos permission in iOS Settings.
• Delete did not free iCloud space: Open Photos and clear the Recently Deleted album.
• Playback is delayed: Ensure the video is fully downloaded from iCloud and your network is stable.

4. Response Time

We typically respond within 1-3 business days.

5. Privacy Reminder

Please avoid sending sensitive personal information in support emails. Share only what is necessary to diagnose the issue.